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FAQ

Here are some of the most frequently asked questions from our customers.

About Falcon Pro

What is Falcon Pro?

Falcon Pro is a premium Shopify theme designed to help you create a fast, modern, and fully customizable online store. It’s built with performance, design flexibility, and conversion optimization in mind.

These five main characteristics define Falcon Pro:

  1. Built from scratch – Every single line of code in Falcon Pro serves a clear purpose. You won’t find boilerplate code from frameworks or heavy libraries. Each element is carefully crafted for performance and efficiency.
  2. Mobile-first approach – Based on the latest e-commerce analytics, 9 out of 10 visitors shop from a mobile device. That’s why Falcon Pro is built with a mobile-first strategy. We design and optimize for mobile first, then adapt the experience seamlessly for desktop.
  3. Modular structure – Every section is separated into its own CSS and JavaScript files, ensuring that only the necessary styles and scripts are loaded. This makes your store load as fast as possible.
  4. Advanced features built in – Falcon Pro includes 30+ advanced sections, 10+ product page features, and 10+ cart features, giving you powerful tools to get the most out of your Shopify store.
  5. Extensive theme settings - We understand that every Shopify store is unique, and you need the flexibility to shape it exactly as you envision. Falcon Pro offers extensive customization options, both in global settings and within each section, giving you full control over your store’s look and feel.
Do I need coding skills to use Falcon Pro?

No. Falcon Pro is fully customizable through Shopify’s Online Store 2.0 editor. You can adjust layouts, colors, fonts, and sections without touching code.

For advanced users, custom code can still be added.

Is Falcon Pro compatible with Shopify 2.0?

Yes. Falcon Pro is 100% compatible with Shopify Online Store 2.0, giving you access to flexible sections on every page, dynamic filtering, and enhanced customization options.

Is Falcon Pro mobile-friendly?

Yes. Based on the latest e-commerce analytics, 9 out of 10 visitors shop from a mobile device. That’s why Falcon Pro is built with a mobile-first approach, meaning we design and optimize for mobile first, then adapt the layout seamlessly for desktop.

This ensures your store looks great, loads fast, and provides a smooth shopping experience on all devices.

Is Falcon Pro optimized for SEO?

Yes. Falcon Pro is built with SEO best practices from the ground up, giving your store the strongest possible foundation for ranking in search engines.

Here’s how Falcon Pro helps your SEO:

  • Clean, semantic code – Search engines can easily crawl and understand your site structure.
  • Lightning-fast load times – The theme uses a modular approach that only loads the code needed for each page, boosting Core Web Vitals scores.
  • Mobile-first design – With the majority of shoppers browsing on mobile, Falcon Pro’s mobile-first approach ensures you meet Google’s mobile usability standards.
  • Optimized meta structure – Supports customizable titles, meta descriptions, and alt tags for images, helping search engines index your store correctly.
  • Rich snippets support – Built-in structured data (JSON-LD) helps products show up with enhanced search results, like price, reviews, and availability.
  • Image optimization – Lazy loading and responsive image handling reduce page weight without sacrificing quality.
  • SEO-friendly URLs – Works seamlessly with Shopify’s native SEO-friendly URL structure.

👉 While no theme alone guarantees top rankings, Falcon Pro ensures that your store meets modern technical SEO standards, giving you the best chance to rank higher and attract more organic traffic.

Licensing & Updates

How does the Falcon Pro license work?
  • 1 Store License – Valid for one Shopify store/domain. Includes 3 months of support.
  • 3 Stores License – Valid for up to 3 Shopify stores/domains. Includes 6 months of support.
  • Unlimited Stores License – Use Falcon Pro on unlimited stores/domains. Ideal for developers, freelancers, and agencies. Includes 1 year of support.
Can I transfer my license to another store?

Yes. A license can be transferred to another store you own, as long as it’s not active on multiple stores at the same time (unless you have a 3 Store or Unlimited License)

Do I get free updates with my license?

Yes. All Falcon Pro licenses include lifetime free updates, so you’ll always receive the latest features, improvements, and fixes.

👉 Note: Support time is limited based on your license option (3 months, 6 months, or 1 year).

Installation & Compatibility

How do I install Falcon Pro?

After purchase, you’ll receive a .zip file. Simply upload it to your Shopify admin under:

Online Store → Themes → Upload theme.

Will Falcon Pro work with Shopify apps?

Yes. Falcon Pro is built to be compatible with most Shopify apps. If you encounter any conflicts, our support team can assist you.

Support & Services

How do I get support?

For fast and professional support, please visit our Support Forum. You can find solutions to common issues and connect with other users.

If you need further assistance, feel free to contact us directly with your order details.

Do you provide documentation or tutorials?

While Falcon Pro is designed so you can easily navigate and customize it through Shopify’s theme editor, some advanced features benefit from additional guidance.

For those, we provide detailed tutorials and step-by-step instructions in the Tutorials section of our Support Forum.

Do you offer custom services?

We've had the privilege of partnering with hundreds of Shopify stores, including high-performing Shopify Plus brands generating millions in annual revenue. This extensive experience has equipped us with invaluable insights into what works and what doesn't in the world of e-commerce.

We're eager to apply this knowledge to your next Shopify project and help you achieve your business goals.

Please feel free to reach out to us via our Contact us form or chat widget.

Trust & Policies

How many years of experience do you have?

Short answer: 17 years

We’ve been crafting stunning e-commerce themes since 2008, starting with Virtuemart, one of the earliest platforms for online stores. Over the years, we’ve honed our skills, designing premium and free themes for both VirtueMart and Joomla.

In 2015, we embraced Shopify’s simplicity and power. Since then, we’ve helped hundreds of businesses, including many Shopify Plus brands, create thriving online stores.

To keep your store fresh and up-to-date, we release a new Shopify theme every month. This ensures you always have access to the latest trends and cutting-edge designs.

Do you offer refunds?

Since Falcon Pro is a digital product, refunds are generally not possible after download. However, if you face technical issues that prevent the theme from working as described and we cannot resolve them, we’ll consider refunds on a case-by-case basis.

For more details, please refer to our Refund Policy page.


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